Shipping & Delivery
Shipping & Delivery at ElixaGlow
At ElixaGlow, we are committed to providing you with a seamless and reliable shipping experience. Below is all the information you need about our shipping process, delivery times, and related policies.
1. Shipping Destinations
We offer worldwide shipping to many countries. Whether you're located locally or internationally, we strive to deliver your order in a timely and secure manner.
- Domestic Shipping: Available across [your country].
- International Shipping: We ship to most countries worldwide. Please note that shipping rates and times vary based on the destination.
2. Shipping Methods & Rates
We offer various shipping methods to suit your needs:
Domestic Shipping:
- Standard Shipping: 5 business days.
- Express Shipping: 3 business days (faster shipping option).
International Shipping:
- Standard International Shipping: 7/13 business days depending on the destination.
- Express International Shipping: 5/7 business days (faster option for international orders).
Note: Shipping fees are calculated based on your location and the size of your order. You will see the exact cost during checkout.
3. Processing Time
All orders are processed within 1-3 business days after payment is confirmed. Please note that processing time does not include weekends or holidays.
Once your order is processed, you will receive a shipping confirmation email with a tracking number so you can monitor your shipment's progress.
4. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to follow your package on the shipping carrier's website. If you encounter any issues with tracking your order, please contact our customer support team at support@ElixaGlow.com or WhatsApp +17373439114 for assistance.
5. Estimated Delivery Times
Delivery times vary depending on your location and the shipping method selected:
Domestic Shipping:
- Standard Shipping: 5 business days.
- Express Shipping: 3 business days (faster shipping option).
International Shipping:
- Standard International Shipping: 7/13 business days depending on the destination.
- Express International Shipping: 5/7 business days (faster option for international orders).
Please note: Estimated delivery times are subject to delays due to customs, holidays, or other unforeseen circumstances.
6. Customs, Duties & Taxes (For International Orders)
For international shipments, customs fees, duties, and taxes may apply depending on your country’s regulations. These charges are not included in the product price or shipping fees and are the responsibility of the customer. We recommend checking with your local customs office to determine any potential additional costs.
7. Shipping Restrictions
Certain countries may have shipping restrictions due to local laws or regulations. If we are unable to ship to your location, you will be notified at checkout or by our customer service team.
8. Lost or Delayed Shipments
While we strive to ensure that all orders are delivered on time, delays may occur due to factors beyond our control, such as customs processing or carrier delays.
- Lost Package: If you believe your package has been lost, please contact us at support@ElixaGlow.com or via WhatsApp at +17373439114, and we will work with the shipping carrier to resolve the issue.
- Delayed Shipment: If your package is delayed beyond the estimated delivery time, please contact us, and we will investigate the issue on your behalf.
9. Incorrect Shipping Information
Please ensure that your shipping address is accurate when placing an order. ElixaGlow is not responsible for orders delivered to incorrect addresses provided by the customer. If you realize that your shipping information is incorrect after placing an order, please contact us immediately to correct the issue before your order is shipped.
10. Questions?
If you have any further questions about shipping, delivery times, or tracking your order, feel free to reach out to our customer service team:
- Email: support@ElixaGlow.com
- WhatsApp: +17373439114
Our team is happy to assist you!
This page provides clear information on shipping, delivery times, and how to handle issues, making the process transparent and trustworthy for customers. Let me know if you'd like to adjust or add anything!