Return Policy

Thank you for shopping at ElixaGlow.com. We strive to provide you with unique products from around the world, and we hope you are satisfied with your purchase. However, we understand that sometimes things don't go as planned. Below is our return policy to guide you through the process if you need to return a product.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in the same condition in which you received it.
• The item must be in its original packaging, including all tags, accessories, and any included materials.
• You must contact us within 7 days of receiving the item to request a return.

2. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Perishable goods such as food, flowers, or other items with a short shelf life.
• Custom-made or personalized products.
• Items marked as "final sale" or "non-returnable" at the time of purchase.
• Gift cards or promotional items.

3. How to Request a Return

If you believe you are eligible for a return, please follow these steps:

1. Contact Us
   Email us at support@ElixaGlow.com or message us on WhatsApp at +17373439114 within 7 days of receiving your product. Please include your order number, a brief description of the issue, and any photos of the product if it is defective or damaged.

2. Wait for Confirmation
   Once we receive your return request, we will review it and respond within 2-3 business days. If your request is approved, we will provide you with return instructions.

3. Shipping the Return
   You are responsible for shipping the item back to us, unless the return is due to our error (e.g., you received the wrong product or a defective item). Please ensure the item is securely packaged to prevent any damage during shipping. You will be responsible for paying the return shipping costs unless otherwise agreed upon.

4. Defective or Damaged Items

If you receive a product that is defective or damaged upon arrival, please contact us immediately at support@ElixaGlow.com or WhatsApp +17373439114. We may ask for photos of the item to assess the issue. If the product is found to be faulty, we will either offer a replacement or issue a refund, depending on availability.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and will be credited back to your original payment method.

Please note that shipping costs for the original purchase are non-refundable unless the return is due to an error on our part. In the case of a partial refund, only the item’s value will be refunded.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process and place a new order for the desired item.

7. Late or Missing Refunds

If you haven’t received your refund within the stated time, please check your bank account again or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@ElixaGlow.com or via WhatsApp at +17373439114 for further assistance.

8. Changes to Our Return Policy

ElixaGlow reserves the right to modify or update this return policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.

9. Contact Us

If you have any questions about our return policy, or if you need assistance with a return, please don’t hesitate to reach out:

• Email: support@ElixaGlow.com
• WhatsApp: +17373439114

By making a purchase on ElixaGlow.com, you agree to the terms and conditions of our return policy.